Privacy Policy / Terms & conditions


The privacy of our visitors and customers is important to us.

This website is owned and operated by DigitalVolcano Software Ltd, a UK registered company. At DigitalVolcano Software, we recognize that privacy of your personal information is important. Here is information on the type of information we receive and collect when you use and visit, and how we safeguard your information. We will never sell your personal information to third parties.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files includes your IP (internet protocol) address. This is then aggregated into anonymous statistics used by us to assess website performance. The information is not used for any other purpose and the log files are not retained.


This website uses Cookies.  By continuing to use this website you are giving consent to cookies being used.
Cookies are used in our discussion forum to store your user login (if required) and the analytics system (Matamo)

Technical Support system

We use Freshdesk, by Freshworks, for technical support tickets. They are compliant with the EU-US Privacy Shield. Your user information can be removed from Freshdesk upon request.

Sales and payment processing

We use FastSpring, a US based and Privacy Shield compliant company, to process our sales. They securely store information you give them to enable processing of your order and do not pass any financial details on to us.

Software License keys

Purchased software license keys are stored on our server to enable the user to easily retrieve them by email address. No personally identifiable information is stored, and all email addresses are hash-encoded. The license keys can only be sent to the original purchase email address.

Software download terms and conditions

A PDF is available here: Software download terms and conditions

Windows App Store Privacy statement

Hash Tool / Duplicate Cleaner:
The application does not collect or transmit any user's personally identifiable information. No personal information is used, stored, secured or disclosed by services this application works with.

Web site analytics

We use the Matamo tracking tool on the website to monitor visitor flow and help us improve the website. The information stored is anonymous and not personally identifiable