Cleaner closes when selecting "Export Duplicate List to CSV file"

[daculabob]

Both the Free and Pro versions close after prompting for a filename and location for exporting.

[DigitalVolcano]

That's unusual - is there anything in the event log?

To get the the Event log:

Click Windows Start button > Type event in Search programs and files field.
Select Event Viewer.
Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column.
Copy the text on the General tab.

[therube]

Any particular place (location) you're exporting to?
Is the exported data particularly huge?

[daculabob]

Log Name: Application
Source: Application Error
Date: 10/28/2018 10:08:20 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RSNOWELL
Description:
Faulting application name: DuplicateCleaner.exe, version: 4.1.0.0, time stamp: 0x5a1e9abc
Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x1e206b26
Exception code: 0xc0000005
Fault offset: 0x000000000003a388
Faulting process id: 0x2bb4
Faulting application start time: 0x01d46ec79e997080
Faulting application path: C:\Program Files (x86)\Duplicate Cleaner Pro\DuplicateCleaner.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 33f1f8e6-6294-4023-ae8b-cfecd1dd0c86
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-10-28T14:08:20.640734300Z" />
<EventRecordID>28649</EventRecordID>
<Channel>Application</Channel>
<Computer>RSNOWELL</Computer>
<Security />
</System>
<EventData>
<Data>DuplicateCleaner.exe</Data>
<Data>4.1.0.0</Data>
<Data>5a1e9abc</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17134.319</Data>
<Data>1e206b26</Data>
<Data>c0000005</Data>
<Data>000000000003a388</Data>
<Data>2bb4</Data>
<Data>01d46ec79e997080</Data>
<Data>C:\Program Files (x86)\Duplicate Cleaner Pro\DuplicateCleaner.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>33f1f8e6-6294-4023-ae8b-cfecd1dd0c86</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>