Trial software does not work!

[albesp77]

Dear sir, i've downloaded this software searching it with google, i've downloaded and installed v4.0.4, after run software tell me that i have 15 days of trial, after this to test i've copied and duplicated some image in a folder, about 30 files, add this folder to software and start scan, after some seconds software end and crash! if is necessary i can add a screenshot of crash!

[DigitalVolcano]

Thanks for report - screenshot would be helpful.


Another useful source of information to send us is the Event log:

Click Windows Start button > Type event in Search programs and files field.
Select Event Viewer.
Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column.
Copy the text on the General tab.

[albesp77]

Nome dell'applicazione che ha generato l'errore: DuplicateCleaner.exe, versione: 4.0.0.4, timestamp: 0x586d07e8
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18939, timestamp: 0x55b02e7b
Codice eccezione: 0xc0000005
Offset errore 0x000000000000b16d
ID processo che ha generato l'errore: 0x1b98
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d277073b8a782e
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Duplicate Cleaner Pro\DuplicateCleaner.exe
Percorso del modulo che ha generato l'errore: C:\Windows\system32\KERNELBASE.dll
ID segnalazione: 8a10465e-e2fa-11e6-9d96-54e01bc6dc09

[albesp77]

screenshot here!

[DigitalVolcano]

Thanks for the info. It looks like it's crashing while displaying the list. You can try 'Factory resetting' the program and re-scanning on a small subset of files to see if it displays properly.

https://digvolsoft.freshdesk.com/suppor ... e-cleaner-

[albesp77]

dear assistance, tried first to uninstall and reinstall, after i tried method 1 and after method 2 of reset, in everytime software continue to crash the same, i have scan a folder with only 48 jpeg image and no other files, so i think the software is really bugged! i have windows 7 x64 costantly updates with patches! i don't have antivirus installed that cause problems!

[therube]

Restart your computer in Safe Mode.
Then try the scan again & see if it still fails.

If it still fails, then, Also, try the same scan in Standard mode - Same content (rather then in Image mode).

[albesp77]

Test of "same scan in Standard mode - Same content (rather then in Image mode)" failed, software crash
Test in safe mode tomorrow!

[albesp77]

sorry for delay in reply, tested in windows safe mode, crash directly on software run at same mode!