Simply Does Not Work
Simply Does Not Work
It does a brilliant job finding duplicates but crashes when trying to delete them or move them to a folder to be deleted. It's crashing on ~16,000 duplicate files of around 13 gigabytes. I've tried everything to no avail. Is a refund a possibility?
Re: Simply Does Not Work
Can't hurt to provide more details...
OS
Duplicate Cleaner version
Is this your first scan
The type of scan
Which deletion method are you using [direct, recycle bin, ...]
Are you only attempting to delete some small subset of the 16K files at a time, or...
Do the logs provide any clues
Are the files on a local drive
Stuff like that :-).
OS
Duplicate Cleaner version
Is this your first scan
The type of scan
Which deletion method are you using [direct, recycle bin, ...]
Are you only attempting to delete some small subset of the 16K files at a time, or...
Do the logs provide any clues
Are the files on a local drive
Stuff like that :-).
-
DigitalVolcano
- Site Admin
- Posts: 1864
- Joined: Thu Jun 09, 2011 10:04 am
Re: Simply Does Not Work
If you are still having trouble, drop a message to support and we can sort out or provide a refund :)CStanford wrote:It does a brilliant job finding duplicates but crashes when trying to delete them or move them to a folder to be deleted. It's crashing on ~16,000 duplicate files of around 13 gigabytes. I've tried everything to no avail. Is a refund a possibility?
https://digvolsoft.freshdesk.com/support/home