Not Deleting What I Select

Ian Salem · Post by **Ian Salem** » Mon Sep 21, 2009 5:53 pm

Its not deleting what I select it to delete, I downloaded and installed it and ran it on some of my music files, it found 128 duplicates i tried to delete 78 of the files it found but it wont, I need help. My hobby is DJing and its tough when I have so many duplicates of the files I play often

DV · Post by DV » Mon Sep 21, 2009 8:31 pm

Does it give any error message?

Ian Salem · Post by **Ian Salem** » Tue Sep 22, 2009 2:15 pm

No it does not just says 78 files selected to be deleted, 0 files deleted

DV2 · Post by **DV2** » Tue Sep 22, 2009 4:26 pm

I'm not sure why this is- if you are using the latest version (1.4.3), after hitting the delete button it should at least give a reason why some files weren't deleted (eg x files were protected, or x files had delete errors)
The only other possible issue is if the filenames have special unicode characters in them (eg Japanese) - the current version of DC is not fully unicode compatible.

Ian Salem · Post by **Ian Salem** » Tue Sep 22, 2009 10:02 pm

Ill double check but i believe they are special character free. Any other problems like that, how do i chck the error codes that show up

Ian Salem · Post by **Ian Salem** » Fri Sep 25, 2009 6:46 pm

Everytime I search for duplicates, it always says there is a delete error and I have no idea how to fix it so it will get rid of me duplicates.

DV2 · Post by **DV2** » Fri Sep 25, 2009 8:33 pm

if you right-click on one of the files you are trying to delete, select 'Open containing folder in explorer' and then try and delete the file manually, does that work? If it does then I'm running out of ideas!

Sammy · Post by **Sammy** » Mon Oct 12, 2009 1:39 pm

I neither delete nor move selected files. I get an error message that there is a delete or move error, but does not tell me what the error is. I am able to manually delete a file, but Duplicate Cleaner does not delete. Solution?

Marc · Post by **Marc** » Sun Nov 15, 2009 5:55 pm

Also not able to delete or move selected files on external hard drive. Just says X files had delete errors, 0 files deleted. Running windows 7, could this be something to do with this program not having the proper access/rights to delete?

Marc · Post by **Marc** » Sun Nov 15, 2009 6:05 pm

Well, fixed my own problem. External hard drive had lots of different security groups, but whatever group the program is using (system, authenticated users, etc), didn't have access to delete or move. I removed all the groups and added everyone with full access, that gave the program the proper permissions to delete the files.