DigitalVolcano Software Support

Does starting it up from the command line or bat file with the following flag help?

The new OpenCandy has been back in DC Free since July. It's not a virus and doesn't install anything without consent. We have control over the software it offers, and have disabled anything that looks shady. We tend to stick to offering the mainstream stuff - Microsoft Bing, Ask, AVG and indie game ...

Confirmed this issue (Image mode). I've scheduled a fix for v 3.2.3

Done some more testing this end. It deletes read-only to the recycle bin, but not with the Recycle bin option unchecked. This was fixed in an earlier version, but subsequent changes seem to have introduced the problem back in!

I've added this to the priority fix list.

Is it because it is in a protected folder or file?

You can change the option from the Options menu

see here:
http://www.duplicatecleaner.com/manual/options_menu.htm

Thanks for the info- Is it possible to get a copy of your duplicatecleanerpro.data file (after running a failed scan),so I can test the issue here? It's in C:\Users\[YOUR USER]\AppData\Roaming\DigitalVolcano\DuplicateCleaner on Windows 7. It shouldn't be too big if you haven't done huge scans, and w...

-If you sort the list by 'Path' you can scroll to the files which are in the Path you want to exclude - they will all be together. -Click (not checkmark) on the first file in that path, then scroll to the last one and shift-click on it. You'll see all the ones in between are now highlighted. -Right ...

The 'drop selected' only drops the the highlighted files, not the marked (check marked) ones, so it won't affect your marks. An easy way to do this us to sort by folder name and shift-click the range with the folder name you want to exclude. (Don't shift click the checkboxes though!)

Hi - Are you sure you installed the Pro version and not the Free one? Did it ask you to enter a code?

If you want to remove a folder from the search results you can select all the files in that folder in the list and click 'drop selected files' - no need to rescan.

Sorry you are having trouble - it tests OK here. Can you try it with the log file turned on (More Options), and dump the log here? Might have a few clues.

Here v3.2.1 - let me know if it helps.
http://www.duplicatecleaner.com/downloa ... up_321.exe

thanks!