DigitalVolcano Software Support

Hi I bough Duplicate Cleaner Pro because a collegue recommened it, but I cannot use it all.

Everytime I run it gives this error box:

"Error in Scan Process: The Specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters."

All I can do is to click OK and it closes the whole process without giving me ANY information where to start to search this too long file OR folder. It is not nice to start looking manually when there is terabytes of files and folders.


1) Please correct Duplicate Cleaner Pro to tell if it is file or folder why it stops the scan? It must know it already, so why not tell it to user too.
2) Please correct Duplicate Cleaner Pro to log and show what files and folder where ok and which file or folder path stopped the scan.
or
3) Please correct Duplicete Cleaner Pro to have option to filter out too long files or folder paths.

The behaviour it makes now is very lame: Scan, error, OK, close, you-figure-it-out-yourself-stupid-longname-user-I-will-not-help-you-in-any-way.

Even a duplicate finder freeware program I used before this will not stop scan for things like this. So for now I really regret buying Duplicate Cleaner Pro without first testing it for free.

HI,
Sorry you have run into this issue - there is a bug in current version affecting zip files with long path names. As a workaround, if you turn off the 'Scan inside zip files' for the problem scans it shouldn't throw the error.
There is a fix in 3.1.3 - we hope to get this rolled out tomorrow!

Thank you for amazingly fast reply!

I unticked Scan in Zip files (Threat as folders) and ticked Options->General->Log Events to File. I think I may have some passworded zip files somewhere so that might have caused additional issues too. Scanning in good faith now and seeing tomorrow what scanning some terabytes results.

I am having the same problem with the Pro version I just bought.
Is the fix coming out soon?

THANKS

@mkooistra, what version are you running?
(Supposedly it was fixed in 3.1.3 Pro, which looks to be the current version. Actually [at least one of] the download pages shows 3.1.3, but I believe Pro is [also] at 3.1.4.)

3.1.3 Pro

I may have been editing while you were reading/writing, so ...

(Supposedly it was fixed in 3.1.3 Pro, which looks to be the current version. Actually [at least one of] the download pages shows 3.1.3, but I believe Pro is [also] at 3.1.4.)

Try the download again, direct from digitalvolcano if need be, & see if that doesn't give you 3.1.4?
Does that have the same issue with ZIP's?

It was addressed in 3.1.3 but there may be some edge cases. The problem is that Windows (and especially .NET) has patchy support for filenames >260 characters. The Zip library used by DC also doesn't support very long filenames.
Release 3.1.5 won't throw up the error message. (3.1.4 of Pro is a beta). Hopefully out this week.