DigitalVolcano Software Support

HRESULT: 0x80070002

https://drive.google.com/open?id=1dai0O ... km6nwg9ILt

Identification error

(Not sure if that image is showing up correctly, so maybe this might work better ? https://lh5.googleusercontent.com/ocR8d ... w1920-h638.)

Your screenshot doesn't work!

What was the program doing when the error appeared? Is this a crash or something in the log file? Which version (app store/free/pro)?

thanks!

Wasn't sure if what I posted was cached or not. Must have been.

Try this one, https://drive.google.com/file/d/1dai0OO ... g9ILt/view.

DigitalVolcano wrote: ↑Mon Jun 17, 2019 11:07 am Your screenshot doesn't work!

What was the program doing when the error appeared? Is this a crash or something in the log file? Which version (app store/free/pro)?

thanks!

pro 4.12

Did the program pop up with the error (HRESULT: 0x80070002) mentioned above, and then produce the incorrect matches as in your screenshot?

This error is a 'File not found (DLL)' and probably relates to your Windows sytem or Duplicate Cleaner installation. Make sure all Windows and .NET framework updates are installed. Uninstall and re-install Duplicate Cleaner.