DigitalVolcano Software Support

Upgraded to release 4.0.4 and my licenced version stops at the same number of scanned folders, and no there are more folders to scan.
I have removed the 4.0.4 and reinstalled it. No difference. still stops at the same place, same number scanned folders, almost the same number of files (2 -3 files out off 200.000 files).

It seems like this version thinks I dont have a licence key, which I do. But I can not enter when new release is installed.

It makes the useage of the software to limited for what I expect to do with it.

Any feedback is greatly appreciated

Ulf

It should still scan the same whether it is running in trial mode or not.
Does the scan end, or does it get stuck? It may carry on if left.

It's probably still licensed - you can check from the Help->Registration menu.

No it stops and the program is running my PC at a steady 14% CPU. I thought at one time it did some indexing but. Unless I end it from the task manager, it would run till end of time and never finish.

The registration screen shows the first 3 or 4 characters in my licence code, so it seems ok, but it really does not work.
However I can scan smaller chunks of folders and they finish just fine, but when scanning all across my MP3 collection it will not finish.

So I really dont know what to do. Please not that it used to work before 4.0.4. So something is not working for me, please help
Ulf

Which scan mode are you using? Is is stopping while building the file list or comparing the duplicates? If you have a lot of mp3's in zip files in audio mode it may be slow because it has to decompress the files to read the tags while building the file list.

No zip files in any folder.
One Folder 746 GB
Containing 114166 Files 30.653 Folders

Scanning:
Audio Mode Match Audio tags is checked
Same artist
Same title
Scan gets stuck at about the same number of scanned files (little bit more than halfway)

I have a supposedly quite powerful desktop .

Thanks for engaging.
I am willing to offer volcano software to use team viewer or any other tool to see first hand, it stops about 9 minutes into the scan
Ulf

I missed your first Question. It is stuck in the Discovering files reading tags.
Could the program be hitting some files with really long filenames?

The program have now been stuck at the same spot, not doing anything no disc access at all, just running at 14% CPU

Make sure that 'Count hard links in file' is turned off - this can slow down the scan.

Also, try the same scan in Standard mode - Same content. This will find exact duplicates and test to see whether it is crashing before it even reads the tag.

The Standard Mode were possible to complete the scan and finish to where I could stat my duplicate eliminations .
Thanks for the help and I still think ur product is great.

Again thanks