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Simply Does Not Work
Posted: Thu Dec 29, 2016 12:54 pm
by CStanford
It does a brilliant job finding duplicates but crashes when trying to delete them or move them to a folder to be deleted. It's crashing on ~16,000 duplicate files of around 13 gigabytes. I've tried everything to no avail. Is a refund a possibility?
Re: Simply Does Not Work
Posted: Thu Dec 29, 2016 8:57 pm
by therube
Can't hurt to provide more details...
OS
Duplicate Cleaner version
Is this your first scan
The type of scan
Which deletion method are you using [direct, recycle bin, ...]
Are you only attempting to delete some small subset of the 16K files at a time, or...
Do the logs provide any clues
Are the files on a local drive
Stuff like that :-).
Re: Simply Does Not Work
Posted: Thu Jan 05, 2017 12:24 pm
by DigitalVolcano
CStanford wrote:It does a brilliant job finding duplicates but crashes when trying to delete them or move them to a folder to be deleted. It's crashing on ~16,000 duplicate files of around 13 gigabytes. I've tried everything to no avail. Is a refund a possibility?
If you are still having trouble, drop a message to support and we can sort out or provide a refund :)
https://digvolsoft.freshdesk.com/support/home