DigitalVolcano Software Support

I have been a happy user of Duplicate Cleaner Pro for about 3 years now. I use Windows 10 as my OS.

Congratulations on such a useful program!

I upgraded today and bought version 4 and it's scanned for duplicate photos but it won't let me mark any files or folders for deletion. I tried everything (Selection Assistant, right clicking etc) but nothing works. I am sure it's me rather than DC but I can't work out what I'm doing wrong. I did fine with earlier versions. A pity because it looks like you've been developing it in really good directions....

Help!

I gather you're doing an Image Mode scan?

Could it be a permissions issue?

Instead of Image Mode, if you ran a Regular scan on the same directory, does that allow you to mark files?


I don't seem to have any issue marking?


Anything peculiar with your scan?
Number of files? Location?


What settings did you use in your scan?

Have you flagged the input folder with 'Protected' in the folders to search list? This will prevent you marking the file.

http://www.duplicatecleaner.com/manual4 ... t=MA==#top

Thank you very much, both of you.

I will try your solutions now......

I will come back with more info if I fail again.
If I succeed, I will let you know what worked!

I reset Duplicate Cleaner in case I tweaked something which I should have left as a default. I checked the Protected tab was set to No.

I'm rescanning and it says it's looking through 30785 files. (55.1GB), which isn't very different from what I was doing in version 3.

This will take half an hour or so on my laptop which is an Acer ACPI x64-based PC using Windows 10 Home. It has an Intel(R) Core(TM) i3-3217U CPU @1.8 GHz.

OK. Many thanks. Now working perfectly.

I am greatly enjoying all the new features. Old Duplicate Cleaner was good but this is great!