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not scanning anymore after purchase
Posted: Mon Dec 21, 2015 8:12 pm
by tschanter
Hi there, i used the free version of Duplicate Cleaner and it was working fine- Today i reinstalled 3.2.7 Pro and bought a key.
unfortunately its not scanning anmore as before. Scan starts but no results are found . Please help.
Re: not scanning anymore after purchase
Posted: Mon Dec 21, 2015 8:37 pm
by therube
Is it not scanning or is it scanning but returning no results.
Check the log for clues, View Log File...
If the latter, double-check your search parameters as you might have something set & it just so happens no results are being returned.
(I've run into that before & said "what ?" - until I figured out what was going on.)
Otherwise, see what a
"factory reset" might do for you.
(Don't recall offhand if that affects the license or not, but at most you might need to re-enter it?)