DigitalVolcano Software Support

Hello, since latest update Duplicate Cleaner does not work anymore, a search command seems to work for a couple of minutes and then I get a not so consistent looking message "system fault; memory overload"or something like that.

I have deleted Duplicate Cleaner entirely and downloaded it again, but that did not work.

If you have any tips: please, I'd prefer to be able to keep on using it! Otherwise I guess I'll have to use other software fromcompetitors.

Thanks in advance! Best regards

The last update was January - there haven't been any serious faults reported since then.

The only possible error is 'Error in scan process:Arithithmetic operation resulted in overflow' - this has been fixed in 3.2.7, which is due for release in the next few days.
viewtopic.php?f=4&t=1513&p=5295&hilit=overflow#p5295

If not, can you do a screenshot of your error? Thanks!

Thanks, but just tried once more to run Duplicate Cleaner and again it fails showing: "Error in Scan process (..) type System.OutofMemory Exception".

Last time: what can I do to do make Duplicate Cleaner work again? If you do not know how: no offense but do not deny what I keep on seeing!

Thanks in advance.

-Which scan type are you using? (Regular, Image mode, etc).
-How many files are in the scan before it crashes?
-Have you tried update 3.2.7?

You could try factory resetting the database file. Close the program first, then delete this file:
C:\Users\[YOUR USER]\AppData\Roaming\DigitalVolcano\DuplicateCleaner\DuplicateCleanerPro.data