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Duplicate Cleaner "has stopped working"
Posted: Fri Nov 14, 2014 3:40 am
by gracielatf
Hello, I'm new here and so with this software. I downloaded the free version and everything on the installation goes smooth... then when I opened the software I'm getting the "has stopped working" window and then it disappears. I tried uninstalling and installing it again and also tried to look online for a solution of this and the only one I saw was in this forum and basically someone said to install a .net framework software to see if either was the Duplicate Cleaner or the .net framework... so I downloaded paint.net and I worked perfectly... and so just in case I did the .net framework repair... and I'm still getting the "has stopped working" error. My laptop is running windows 7 64bit. And... I need help! I really want to use this software and looking forward to a pro version.
Re: Duplicate Cleaner "has stopped working"
Posted: Fri Nov 14, 2014 3:50 am
by gracielatf
This is what I get on the event viewer:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-11-14T03:47:01.000000000Z
EventRecordID 97253
Channel Application
Computer Graciela-HP
Security
- EventData
DuplicateCleaner.exe
3.2.0.4
536cce5f
KERNELBASE.dll
6.1.7601.18409
5315a05a
e0434f4d
000000000000940d
--------------------------------------------
Faulting application name: DuplicateCleaner.exe, version: 3.2.0.4, time stamp: 0x536cce5f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe0434f4d
Fault offset: 0x000000000000940d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Re: Duplicate Cleaner "has stopped working"
Posted: Fri Nov 14, 2014 10:23 am
by DigitalVolcano
This is a new crash to me. However, I've searched and found a possible answer - user profile corruption.
Can you try it from a different user profile in Windows 7?
This thread has some more information with users experiencing a similar crash for other software, and contains a way of repairing your own profile if that is the problem.
http://answers.microsoft.com/en-us/wind ... ed8d70f749