DigitalVolcano Software Support

Hi,

I just installed DC on my Win 8.1 machine and it installed the 64-bit version (at least it says "64-bit" in the "About" dialog) in the x86 folder.

I have since uninstalled it since it wasn't responding properly to my commands - there was a long delay when I tried to exit and when I tried to view the "About" dialog.

Any help would be appreciated.

Thanks!

Did you manage to run any scans, or was it slow from the start?

I did not scan - it was slow from the start. I was also concerned that it was a 64-bit version that was installed in the Program Files (x86) folders where the 32-bit programs are supposed to be installed and not in the Program Files folder where the 64-bit programs are installed.

The executable and libraries are dual 32/64 bit and will happily run in either mode. I don't think the folder it is in has any effect though we might look into changing the way the installer works to make it look neater.

Could your machine have been loading updates when you were running DC? This could slow things down. Does the CPU percentages on Task manager give any clue as to the cause?