DigitalVolcano Software Support

Hello,

I tried looking through the forum but failed because I am not sure how to word the problem I am having which I am sure is a simple one. I also read the manual and it did not address this from what I can tell. I apologize for this.

I have all my music on an external hard drive.

G:\itunes\ - when I scan for duplicates at this level, it finds none in it's sub-folders.

G:\Itunes\AC-DC\Back in Black - when I search at this level is finds all the duplicates. However, the whole reason I purchased a duplicate finder is so I would not have to go through and hand pick my duplicate files in folders. What am I missing?

I want to choose G:\itunes\ and let it find all the duplicates in the sub-folders, but it is not doing it.

Thanks for any guidance.

Lisa

Do you have scanning of Subfolders enabled?

Post the contents of your log file from your last unsuccessful scan.
View | View Log File...

Might you have a conflict in your Search Paths; something excluded, negating other inclusions?

Oddly enough, I cannot get the view log to create a log. It just stay greyed out. The sub-folders scan is checked as well. I am relatively tech savvy but this is baffling to me! Any other ideas? From what I can tell, the path is correct, normal.

You may have to go to Options | More Options -> General => Log (checkbox), first?

Are you doing a Regular or Audio mode search?

What version of Duplicate Cleaner?

Your G: drive, anything special?

Your iTunes folder may be on a virtual link - you could try unchecking the 'Don't follow NTFS mountpoints and junctions' option.

Ok I am making headway. After trying a combination of things I was able to see all the duplicates. Now, how do I tell it to select more than one at a time? Or do I have to pick through 12,000 files, which is exactly what I did not want to have to do and why I bought this. I am sure it is something I am doing.
Thanks!
Lisa

You can use the selection assistant - this can help you mark large amounts of files. For instance, with audio you can mark each group by lowest bitrate (keep highest)
http://www.duplicatecleaner.com/manual/ ... =&sct=MTEx


You can also use the duplicate folder view to pick out duplicate folders - this is a fast way to remove entire duplicated folder structures, if you have any.

Thanks you guys, I did see that, it is just is new technology thinking and I am having a hard time understanding what it is I am doing. I'll play with it some more. I appreciate your help very much.

Lisa