not getting filtered search results I'm expecting

[bsacco]

I'm de-duping my music collection but the search result filters are working up to a point but then they stop and I'm left witt two files that are exactly the same in the group and neither of them is marked for deletion. Please advise.

[DigitalVolcano]

Probably need a bit more detail here - is this the filters in the duplicate list view? Which filters? Do you mean the Selection Assistant?

[bsacco]

Yes, selection assistant.

Also, not sure about best practices as well. Should I be doing exact match first, then first two minutes, then the next lower/looser filter, kind of like straing the result through each filter until I get zero dupes? Is this how best to use this product?

[bsacco]

Hello, anyone there??

I bought this product a few days ago and I'm finding the support on this forum to be less than expected. Almost non-existent. Not sure if others feel that way. But my questions have been ignored. Just wondering why you would treat brand new customers that way?

-bob sacco

[bsacco]

Yes, still awaiting for some response from the company that owns Duplicate Cleaner 5.

Had I known the support was like this I might have reconsidered when purchase time came around. Just sayin… anyone considering purchasing this product please learn from my real-time experience…. Of course that is until they kick me off the forum for requesting support… keep watching this post….

[DigitalVolcano]

Sorry for slow response - there's only one person here (support via the portal tends to be faster).

That's a good way of using it (tight criteria first to weed out exact duplicates, then getting looser).

So with the Selection Assistant you are getting a group which isn't marked at all because they are identical? Which SA settings are you using? (All but one each group will always mark at least one).

[bsacco]

what portal???

[DigitalVolcano]

https://digvolsoft.freshdesk.com/support/home