Duplicate cleaner pro v.4.1.3 bug

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seagate
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Joined: Mon Oct 28, 2019 7:56 pm

Duplicate cleaner pro v.4.1.3 bug

Post by seagate » Tue Oct 29, 2019 11:57 am

Image Image

What is going on here?!

Post my comment, I'm looking for a solution?!
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DigitalVolcano
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by DigitalVolcano » Sun Nov 03, 2019 12:53 pm

It sounds like there is a database issue. Try resetting the database -

https://digvolsoft.freshdesk.com/a/solu ... 6000016720


PS
The posts on this forum by new users are held in a moderation queue and are approved in batches - that's why new posts may take a while to appear.
seagate
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Joined: Mon Oct 28, 2019 7:56 pm

Re: Duplicate cleaner pro v.4.1.3 bug

Post by seagate » Sun Nov 03, 2019 1:42 pm

DigitalVolcano wrote:
Sun Nov 03, 2019 12:53 pm
It sounds like there is a database issue. Try resetting the database -

https://digvolsoft.freshdesk.com/a/solu ... 6000016720


PS
The posts on this forum by new users are held in a moderation queue and are approved in batches - that's why new posts may take a while to appear.
Thanks for the reply.

Method 1 didn't help because the program didn't start at all - as I showed in both pictures. So I can't get to the options menu because the program itself gets to the errors I showed in the above two pictures.

Method 2 - Checked, the folder is completely empty. Unfortunately - method 2 didn't help either.

Version 4.1.3 is completely useless to me.

I'm going back to version 4.1.2.
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DigitalVolcano
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by DigitalVolcano » Sun Nov 03, 2019 3:52 pm

Does completely uninstalling 4.1.2 first help? (or uninstalling 4.1.3 and re-installing).
seagate
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by seagate » Sun Nov 03, 2019 5:05 pm

DigitalVolcano wrote:
Sun Nov 03, 2019 3:52 pm
Does completely uninstalling 4.1.2 first help? (or uninstalling 4.1.3 and re-installing).
I first uninstalled current version 4.1.2 with Uninstall tool v.3.5.9 build 5660, the registers were cleaned and the Method 2 folder was deleted.

I then cleanly installed version 4.1.3, but the program did not want to start, it came down to something like a home screen -> the one in the above two photos and so, unfortunately, method 2 could not be used.

I then uninstalled version 4.1.3 with Uninstall tool v.3.5.9 build 5660 and reinstalled version 4.1.2. I installed the new version 4.1.3 (as an upgrade), but the result failed.
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DigitalVolcano
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by DigitalVolcano » Sun Nov 03, 2019 5:30 pm

Thanks for trying
-Does 4.1.2 still work?
-Which version of Windows are you running?
seagate
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by seagate » Sun Nov 03, 2019 10:25 pm

DigitalVolcano wrote:
Sun Nov 03, 2019 5:30 pm
Thanks for trying
-Does 4.1.2 still work?
-Which version of Windows are you running?
I have installed and run Duplicate cleaner pro v.4.1.2. I have no problem with this version.

System version: Windows 7 ultimate 64-bit (Windows NT 6.1) 6.1.7601 service pack 1 build 7601.
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DigitalVolcano
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by DigitalVolcano » Mon Nov 04, 2019 1:30 pm

Thanks- I've identified the issue with older versions of the .NET Framework.
Please re-download and install 4.1.3 - it should be fixed.
https://www.digitalvolcano.co.uk/dcdownloads.html
seagate
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Re: Duplicate cleaner pro v.4.1.3 bug

Post by seagate » Mon Nov 04, 2019 2:57 pm

DigitalVolcano wrote:
Mon Nov 04, 2019 1:30 pm
Thanks- I've identified the issue with older versions of the .NET Framework.
Please re-download and install 4.1.3 - it should be fixed.
https://www.digitalvolcano.co.uk/dcdownloads.html
- Duplicate cleaner pro v.4.1.3.exe, 11 487 384 bytes, 2019-10-28 17:25:58, MD5: 4acd00b64b487957261e555ef557a309
- Duplicate cleaner pro v.4.1.3 new.exe, 11 492 480 bytes, 2019-11-04 15:38:39, MD5: f869f20f52680d3cec5014c73099d252

After downloading the new file, I installed the program. The program started successfully, I tested it with many pictures.

There is no longer any problem.

Very precisely you have found and solved the problem.

Excellent work!

Well done!
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