DigitalVolcano Software Support

Just installed Duplicate Cleaner 5 and receive this error box when trying to run it.

Sounds like it may not be installed properly, or the system needs updates/rebooting.
Try removing the program and restarting/re-installing.

Is /appdata/roaming/ an expected place for DC to be installed into?

It says "8 protected folders added".
Not sure what that means, but when I look on my end, I see the instalDir with 5 subdirectories therein.


What OS are you running?
Might an A/V be interfering?


Google: xceed.wpf.datagridcontrol exception

Just using Windows 10 and let the install program do his thing without any tweaking.

P.S. I've restarted the computer, unistalled the program, reinstalled it and still have the same error.

Thanks for taking the time to try to figure this out.

Is this the version from the webpage or the Windows Store version?

From the Web Page

Does updating the .NET Framework help?

You can download version 4.8 for Windows 10 here (choose the Runtime version):
https://dotnet.microsoft.com/en-us/down ... work/net48

Hi,

Thanks again for the following support but no, because this the installed version of .NET on my computer.

N

Does installing the version from the Windows 10 Store help? You can uninstall the existing (not working) version first.

You can get it here-
https://www.microsoft.com/en-us/p/dupli ... verviewtab

Just did that an received the same error window...