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software crashes every time it needs to remove duplicates

Posted: Tue Oct 19, 2021 2:15 pm
by stern911
Hi,

can you please help me?

My software found lots of duplicates, around 150 GB, but every time it needs to remove the automatically marked duplicates, it crashes.

For example:

Lösche Dateien-Error:-99: D:\from iPhone\DCIM\903JOEMX\IMG_6507.PNG
Lösche Dateien-Error:-99: D:\from iPhone\DCIM\903JOEMX\IMG_6511.PNG
Lösche Dateien-Error:-99: D:\from iPhone\DCIM\903JOEMX\IMG_6514.JPG

What can I do? Is there a remote support?

I have just bought the latest version

Re: software crashes every time it needs to remove duplicates

Posted: Sun Oct 24, 2021 7:39 am
by NBRU
Maybe you should report your computer:
system version
RAM
...

I recently deleted about 1TB of files with no errors.
Windows11 21H2,16G RAM

Re: software crashes every time it needs to remove duplicates

Posted: Sun Oct 24, 2021 7:22 pm
by DigitalVolcano
Also, try unchecking 'via Windows shell' option

Re: software crashes every time it needs to remove duplicates

Posted: Mon Oct 25, 2021 6:26 pm
by therube
Is D: an actual drive on your computer, or is that actually your phone itself?
If the phone, does the phone have a "recycle-bin"?