software crashes every time it needs to remove duplicates

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stern911
Posts: 1
Joined: Tue Oct 19, 2021 2:04 pm

software crashes every time it needs to remove duplicates

Post by stern911 »

Hi,

can you please help me?

My software found lots of duplicates, around 150 GB, but every time it needs to remove the automatically marked duplicates, it crashes.

For example:

Lösche Dateien-Error:-99: D:\from iPhone\DCIM\903JOEMX\IMG_6507.PNG
Lösche Dateien-Error:-99: D:\from iPhone\DCIM\903JOEMX\IMG_6511.PNG
Lösche Dateien-Error:-99: D:\from iPhone\DCIM\903JOEMX\IMG_6514.JPG

What can I do? Is there a remote support?

I have just bought the latest version
NBRU
Posts: 18
Joined: Thu May 06, 2021 2:47 pm

Re: software crashes every time it needs to remove duplicates

Post by NBRU »

Maybe you should report your computer:
system version
RAM
...

I recently deleted about 1TB of files with no errors.
Windows11 21H2,16G RAM
User avatar
DigitalVolcano
Site Admin
Posts: 1484
Joined: Thu Jun 09, 2011 10:04 am

Re: software crashes every time it needs to remove duplicates

Post by DigitalVolcano »

Also, try unchecking 'via Windows shell' option
User avatar
therube
Posts: 534
Joined: Tue Jun 28, 2011 4:38 pm

Re: software crashes every time it needs to remove duplicates

Post by therube »

Is D: an actual drive on your computer, or is that actually your phone itself?
If the phone, does the phone have a "recycle-bin"?
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