DuplicateCleaner crashes 100% of the time

The best solution for finding and removing duplicate files.
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WalfroyDauchy
Posts: 2
Joined: Sat Nov 21, 2020 8:12 pm

DuplicateCleaner crashes 100% of the time

Post by WalfroyDauchy »

I have used the free version during the Evaluation period and it did the job quite nicely on my Windows 7 Pro Dell Precision M8200.
Today I have purchased a license and updated to version 4.1.4 and surprise! It crashes EVERY TIME.

I am able to select folders, then the software searches for duplicates and when it's finished, a window pops up to tell me what's happening and how many duplicates were found, etc. I can read what's in this window, but whenever I try to click anywhere on it, or after a few seconds of doing nothing, the software crashes.

There is no error message.

I can select any folder, even an empty one.
I have rebuilt the caches, etc.
There is no information regarding the crash if the LOG file, which is normally updated by the search.

Please help QUICKLY, thank you.
WalfroyDauchy
Posts: 2
Joined: Sat Nov 21, 2020 8:12 pm

Re: DuplicateCleaner crashes 100% of the time

Post by WalfroyDauchy »

I have downloaded a version 3.2.7 which works fine but it does not accept my license key, so it's not fully operational.
Either way, I feel seriously cheated :( :(
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DigitalVolcano
Site Admin
Posts: 1717
Joined: Thu Jun 09, 2011 10:04 am

Re: DuplicateCleaner crashes 100% of the time

Post by DigitalVolcano »

Responding via support ticket - looks like the list view is crashing.
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