Cleaner Free 4.1.0 does not run a 2nd time

The best solution for finding and removing duplicate files.
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abobymous
Posts: 2
Joined: Thu Sep 20, 2018 7:30 am

Cleaner Free 4.1.0 does not run a 2nd time

Post by abobymous » Thu Sep 20, 2018 7:37 am

Hello DV team. I newly formatted and reinstalled windows 8.1 pro. Installed Duplicate Cleaner Free and setup my connection to new NAS that is being loaded with photos. First scan went fine and I took no action (no deletes). Ran the second scan within 12 hours after loading a bunch of new photos to the NAS, but I get caught in the "Purchase Pro" dialog. I can't get past this screen and perform a 2nd scan.

Restarted Duplicate Cleaner Free. Restarted Computer. Did not uninstall/reinstall because I want to see how fast the subsequent scans are using the cache of previously hashed files.

Can you please advise on what I may try to fix? Am willing to do Skype to share screen of this happening.
Thanks!
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DigitalVolcano
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Posts: 1058
Joined: Thu Jun 09, 2011 10:04 am

Re: Cleaner Free 4.1.0 does not run a 2nd time

Post by DigitalVolcano » Thu Sep 20, 2018 10:26 am

Check that you are using Regular Mode and not Image Mode or Audio Mode as these are Pro version only (You'll see the little padlock system next to the tab)

You can still scan for pictures using Regular mode. You just won't have the functionality to match similar images, to ignore tags, etc.
abobymous
Posts: 2
Joined: Thu Sep 20, 2018 7:30 am

Re: Cleaner Free 4.1.0 does not run a 2nd time

Post by abobymous » Thu Sep 20, 2018 2:41 pm

That was it! I was looking at the other params when I hit Scan. Have a great day; your app is wonderful.
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