Duplicate Cleaner startup issue

[robtgordon]

Greetings. I'm running Duplicate Cleaner Pro v4.0.3 on Windows 10-64 AU. This morning when I started the program, it came up and immediately shut down. I tried starting it 3 or 4 more times and eventually it stayed up. I noticed this in the "Duplicate Cleaner Log.txt" file:

10/2/2016 10:09:56 AM
Unhandled Exception:
System.InvalidOperationException: ListView virtualization requires a valid ListViewItem to be provided by the RetrieveVirtualItem event or in the OnRetrieveVirtualItem method.
at System.Windows.Forms.ListView.WmReflectNotify(Message& m)
at System.Windows.Forms.ListView.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

There's a lot more but I didn't want to spam the forum. Is this of any help to the developers? I can supply more from the log if anybody needs to see it.

Rob

[DigitalVolcano]

That's a new one. You could try resetting the database:
https://digvolsoft.freshdesk.com/suppor ... e-cleaner-

Otherwise it may be a Windows / system issue. Be sure that it doesn't have any partially installed/failed updates.

[robtgordon]

I've retried resetting the database and sometimes it helps; sometimes it doesn't. I may do a clean re-install of Windows 10 anyway; just thought I'd run it by the developer.

Rob