DigitalVolcano Software Support

It's frozen multiple times Anything particular stand out during these times? Huge number of files being scanned (millions), or might it happen when scanning only a dozen files? Huge file sizes (multiple TB sized), or might it happen with 100 MB sized files? the whole PC freezes And at that point, y...

Allow the Scan Tab (the tab '>' icon itself) to effect a scan. the "Scan" ( > ) tab... once one has selected the Scan tab ( then ) allow a double-click on the tab itself (the > ) to initiate a scan (in addition to existing 'Start scan' button) often, i'll make changes to Scan Criteria &...

What version of DC? What OS? How much RAM? Tell us about the freeze? Does it unfreeze after some period of time? What is DC's memory & CPU usage prior to & up to the time of the freeze? When does it freeze? If you open DC & let it sit (doing nothing), does it freeze? If you open DC &...

Were the existing similarity methods were not effective in your case?

My thought is it would have to do with a particular file? Where the particular "similar" algorithm is farting due to <whatever> in said file? So any idea of what file, or at least directory it may be? If you changed from 'compare full file' to 'compare first 15 seconds', does the same hang...

(You need to host your screenshot, externally.
Posting a screenshot on the forum.)

(Not that I know, particularly, but...) -how to see which folders are hidden? (are they listed somewhere) I'm thinking not. -how to 'unhide'? Thinking you'd have to re-run a scan. -can I hide two folders are the same time? Seems you cannot. You can drop multiple files at once, but not folders.

On my first attempt Start small. Get a feel for how things work, then expand. IMO. If a scan completed, in particular with a long scan, I would Save the scan (including the scan results) [found on the Home tab]. Doing so should give you something to fall back on if something untoward were to happen...

I'm not sure how you managed to get the "screenshot" in there, but it is not valid.
Thinking you need to host the shot, elsewhere, & link to it here.
(Kind of dated, & from a different forum, but... Posting a screenshot on the forum.)

(To note, double-click currently opens an 'Image Preview' window.)