DigitalVolcano Software Support

You need to edit the custom theme yourself in a text editor

see
https://www.digitalvolcano.co.uk/duplic ... =&sct=NDUx

The 'Reset all settings and data' button on the Settings tab:
https://www.digitalvolcano.co.uk/duplic ... =&sct=NDUx

https://www.digitalvolcano.co.uk/dcdownloads.html Updates in Duplicate Cleaner v5.21 - 20th Dec 2023 Match images by colour histogram in Image mode Pixel tolerance for 'Same dimensions' in Image mode Create metadata based subfolder names when moving/copying files Pre-copy check tool for moving and c...

They must have been skipped - check the log file. It's still possible they had a system or hidden flag on them. For exact duplicate folders- Uncheck the following:- -Skip system folders -Skip hidden folders -Skip files in ignorelist -Don't follow NTFS. Run in: -Regular Mode: Match by exact content. ...

Because the leftover files must be outside the scope of your scan - it depends what mode and settings you were running. They may also be system or hidden files that were skipped.

It's unlikely to be hung, it may just be calculating hashes for some very large files and moving slowly. Try leaving longer and see if the estimate changes (hopefully it should be done by now!)

If you want to move to another machine just uninstall first and then install on the new one - no need for a license removal step.

Is the program starting off screen? This can happen if you are using a multimonitor setup and are changing monitors used. Does killing the program using the task manager help? It's quicker than logging off Try using it with 'via windows shell' unchecked. It's more optimized and will remove entire zi...

The dcvirtual files are just SQLite databases like the scan files. It's probably possible to convert a CSV to an SQLite db in the correct format but might take a bit a hacking around. (e.g. using excel to create SQLite queries for each line of the file you want to import).

Looking at multithreading for the file tree building for version 6. With the other scan modes it'll depend on the scan type as some of the third party libraries may not multithread well.