DigitalVolcano Software Support

There is no need to restore any files from the Recycle Bin. Sure, you can compare. Just open the Recycle Bin (C:\RECYCLER) from the folder tree & add it to your Search Path. Add the the other path in question & compare. Content would give the most accurate results. Name would not work becaus...

OK, neat, but not exactly intuitive. And now I understand what it means when you go to drag a subfolder of an already existing folder into the Search Paths box & it says, "This folder is already included in the (Within C:\Example\). Do you want to specifically exclude it from the search?&qu...

File type should not matter, particularly. MD5 is known to have collisions. Byte level is going to be the most thorough, & if that says they are dup's, then you would think they are. If you ... oops. That's backwards. --- If byte level shows as dup's then you would think that MD5 would too, unle...

Only guessing ... Run CHKDSK. See If that competes without mentioning any problems. As a test, copy DuplicateCleaner.exe & lang_XX.ini into a new directory, then click on DuplicateCleaner.exe. If that works, then I'd suspect an issue with your existing DuplicateCleaner.settings file? Only guessi...

Why are you searching in MH200714615?
Or do you only want to delete DUPs in 10MI230541 that also exist in MH200714615?

If all the files were uniquely named, you could get a file name list of all your external device backups & compare that against to your E: archive. If E: has everything, I would simply back it up to another HDD or external HDD, & just keep the rest of your backup medias as an extra precautio...

Why? What kind of NAS? The folder tree on the left hand side only lists local or mapped drive letters. But on the right, if you click the 'Select Folder' icon, you are shown a standard Windows style dialog, including Entire Network, where you should be able to browser to your NAS. Alternatively righ...

> will try and find a way of dealing with them But why? If a directory is not empty why should DC take action on it? What criteria would be used? If all that remained in the directory were "thumbs.db" or "*.db" or ".ini", then remove? What is to differentiate a (Windows...

UNC path or mapped drive letter?

Both are working for me. What is the particular path in question?

What version of Duplicate Cleaner are you running?
What are the file attributes of the files in question?
What OS?
Are you running as an Admin or Limited user?