DigitalVolcano Software Support

Yep - I need to add more videos. There's only one of me so I tend to spend most of the time updating/fixing DC and working on the upcoming TextCrawler 4 and Duplicate Cleaner 6. There are videos for version 5 here: (not linked from main site) https://www.youtube.com/playlist?list=PLggEYHmSWbu5r3HK9v...

Looks like it's having trouble connecting with the drive, or there is a Windows issue.
If it's not possible that the drive is disconnected (see if you can still acress the files) try unchecking 'via Windows shell' - this tries an alternate way to move the files without asking Windows to do it.

Video Mode
Video match settings->Ignore Content
Checkmark "match length" and set tolerance.
Don't set any other criteria and that should do what you want.

"- When I set this to "No", no dupes are found at all, even though there are dupes in folders A" - This is correct - you are saying you don't want to find duplicates in folder 1, and folder 2 is External only. "When I start scanning for duplicates, I would expect that in fol...

This isn't is the current version. There are new text comparison settings planned for version 6 which may cover this.

It's there in the Selection Assistant- You want to checkmark "Smallest file sizes in each group" and "Bit rate" - "Lowest/blank". This will put a cross against the smallest values, marking them for deletion. You can use the arrows to re-order the 'Preferring to mark' li...

I've added this to the development list.

If it helps, you can disable the Internal player in the settings and send files to the media player by double clicking (quicker than the context menu).

Thankyou - I shall add this to the next update.

To rename a file from a copied file name you can:
Click on file
F2 (to rename)
Ctrl-A (select old name)
Crtl-V Paste copied name.

There isn't a verbose mode.

If it's crashing like this it is often due to the image libraries for scanning Raw format images.

-If you are scanning mixed formats, try unchecking 'Include camera RAW files' in the search filters and see if it still crashes.
-Try disabling 'Use image metrics caching'