DigitalVolcano Software Support

It is possible to submit a Feature Request at [https://digvolsoft.freshdesk.com/support/tickets/new]. I have submitted in-app feedback for competing software, but those alternatives are not superior with feedback. No other software companies have even come close to fixing issues as quickly as Digita...

Many of the quotes on the Duplicate Cleaner page are from 2012. The two quotes for TextCrawler are from 2013 and 2009. This is rather odd for any software to use quotes referring to highly obsolete versions, and especially considering how excellent and outstanding the software products are. It was i...

How much longer will Duplicate Cleaner 4 receive updates for security vulnerabilities? Should I uninstall it now that I have Duplicate Cleaner 5 installed and most of the regressions are fixed?

Results are sorted by group number by default. In the trial version, only files within the first 100 groups can be deleted, regardless of how many files or groups are selected in total. There is a column that displays the group number. If you are using the trial version, a prompt to enter the activa...

Temporarily booting into Linux may increase the chance of accessing your files, and improperly unplugging your burnt-out Seagate HDD may restore access after it jams with errors. Depending on how exactly the Seagate HDD is defective, unplugging it or attempting to access it may cause damage and may...

I noticed this as well, when trying to select images with much lower resolutions. Even when set to only select one file per group, large images would be selected in any groups without the extra small images to select first.

Progress bars in the scanning tab are varying width between different operations, and are blocked by text estimating time until completion. One possible solution is to make the progress bars wider than the estimate text, and to shorten long text such as "Matching duplicates Performing duplicate...

When visiting the Remaining tab, and then a different tab, such as Duplicate Folders, before returning to Duplicate Files, the error does not occur. It only occurs when visiting Remaining Files and returning straight to Duplicate Files, without another tab in between. What's more, is that the two-ta...

Scan Against Self of Yes = Yes Scan Against Self of No = External Only Scan Against Self of Yes and Master = Master Scan Against Self of No and Master = External Only + Master Selecting Master for some folders is equivalent to moving all other folders into a single container and then adding the oute...

Seagate HDDs are cheap and low-quality. I had a ST5000DM000 (5980 RPM) that was corrupting files and failed diagnostic tests, but I did not know how to synchronize the contents with another disk for months. With Duplicate Cleaner, I was finally able to synchronize it, right around the time the I/O ...