DigitalVolcano Software Support

A. The last step in a scan is to save the hashes to cache. There is currently an indeterminate progress bar but for large scans this can take a long time. Can this be changed to a determinate progress bar and be updated regularly as the saving operations take place? B. When using "Refresh (F5)&...

Hello DC team - in version 5.x PRO of the application, a feature that was in the 4.x PRO versions was lost. When viewing the Duplicate Files tab after a scan, one can right-click and choose to "Protect this folder / tree." In 4.x this would be persisted in the Folders to Search tab between...

Thank you for the response. I use a network attached storage (NAS) over my 1 gig LAN. The images, in my circumstance, are large TIFF files (> 10 MB each). A mechanism to retrieve a "cheap" thumbnail quickly would make the very frequent use of the application more efficient. Have a nice day!

I love Duplicate Cleaner Pro and use it daily on my rapidly growing photo archive. Currently 70K photos and soon to double as more family archives are being added/merged. Can you add the image thumbnail to the cache? This would dramatically speed up the display of images in thumbnail mode as well as...

Thank you for confirming. It's nice to know I'm not crazy. :) Deleting multiple files within an archive with a single rewrite would be a tremendous enhancement. For those of us that pay for the Pro version, DC4 is a useful tool. Such an enhancement to how ZIPs (and other archive formats) are handled...

Thank you for the response. The "Delete to Recycle Bin" box is unchecked. The "via Windows Shell" box is checked. I've seen it take over an hour to delete 1,000 files from a 1 GB archive on the local hard drive. It seems like, at that rate, the ZIP library being used may be editi...

Hello Duplicate Cleaner team - I am very happy with how DC4 helps me manage my "Family Archivist" business. We get hard drives with copies on copies of duplicate files all over the place! Duplicate Cleaner makes it easy to clean that up especially with its ability to delete from within ZIP...

That was it! I was looking at the other params when I hit Scan. Have a great day; your app is wonderful.

Hello DV team. I newly formatted and reinstalled windows 8.1 pro. Installed Duplicate Cleaner Free and setup my connection to new NAS that is being loaded with photos. First scan went fine and I took no action (no deletes). Ran the second scan within 12 hours after loading a bunch of new photos to t...