DigitalVolcano Software Support

This feature used to work for me, but suddenly stopped. Yes, the file name is highlighted (and the box is checked). No, I have not (knowingly) changed any settings. I did all of the basics such as re-booting the computer, etc., and followed any relevant tips from the Forum. I have not yet uninstalle...

I can't search for files on my home network using 3.2.3 Pro. Sharing is enabled. "Network/Seagate NAS external drive/MHP10" appears, but "MHP10" will not open, and there aren't any plus signs by "MHP10" to indicate there are any sub-folders in this directory. (There act...

I am using the trial version of Pro to check out the Duplicate Folder feature, but I must misunderstand what it is supposed to do. I have a zillion (rounded) pictures organized by year. Each year has subfolders titled "Pictures - Children," "Pictures - Sports," "Pictures - V...

I am using the trial version of Pro. I scanned some of my folders for duplicate files, using all of the default settings except changing the search criteria to find files with the same name and 80% similar content. I scanned over 100,000 files, but when the dialogue box for finding the duplicates ap...

I may have totally missed the boat on this, but I thought that it was possible to compare .csv files for duplicates in DV. I exported my Groupwise "contacts" into a CSV file because I will no longer be using that program. Then I exported my Outlook (which I will now be using exclusively) i...