DigitalVolcano Software Support

When trying to move/delete or rename the scanned photos the program says it's unable because...""Unable to calculate the hash: C:\Users\kbecker\Desktop\AMMIES Photos new home\Ammies Pictures\IMG_7411.PNG" When I search for this image on both the app and the photos folder the image doe...

When trying to move/delete or rename the scanned photos the program says it's unable because...""Unable to calculate the hash: C:\Users\kbecker\Desktop\AMMIES Photos new home\Ammies Pictures\IMG_7411.PNG" When I search for this image on both the app and the photos folder the image doe...

Alright, so I did went ahead and followed these steps below: Solution #1 If you are trying to delete a system file, or a file from a protected system folder, then Duplicate Cleaner may block this. To allow the deletion you can uncheck the following setting which should be above the delete button: Pr...

And once I find that scan, will I be able to see the "Marked" photos so that I can identify/name them outside of Duplicate Cleaner Pro? I am still not able to get the program to allow me permission to do anything with the "Marked" photos. Can you help me? What can I do at this po...

If I cannot get the program to move/rename/delete files, I saved the scan, where can I get that saved scan? I searched the folder name I gave it when saving the scan but the PC cannot find it, is it embedded in the program? I'm at a complete loss here because I cannot lose all the work done on this ...

I just followed ALL of the steps on that link you sent me and made sure that I had FULL CONTROL, but it's still not working.

Alright, I went to the link and the user it wants permission from already has full control. Now what? I don't know what other user I can give permission to. And we are looking at the originating folder, right? Where the photos reside. The folder where the photos reside is the following: C:\Users\kbe...

I have not tried that...let me see.

The window that pops up when trying to rename the marked photos says: "File Access Denied" "You need permission to perform this action" "You require permission from "user name" to make changes to this file" I ran as the administrator so what can I do from this...

I keep running into this issue, every time I try to delete, move or rename the marked photos it tells me I do not have admin permission, but I have checked all my permissions on my PC and told the app to run me as the administrator. Any ideas why it's refusing to give me Admin Permissions?