DigitalVolcano Software Support

I have two folders containing videos and photos

1) originals photos and videos

2) duplicates or (known to be possible duplicates) of photos and videos

How do I setup DCP 5 to find just the duplicates between these two folders?

If your company is only one person then I would recommend the need for you to post simple step-by-step instructions with screenshots of the settings for your customers. For instance, I have over 500,000 family photos, and many of them lost their metadata, which requires deduplication. How does one p...

Why don't you list simple step-by-step tutorials for people using your software like the following: 1) People who buy your software because their family photos are a mess and have tones of duplicates? 2) People who buy your software because their music are a mess and have tones of duplicates? 3) Peo...

I just ran a de-dupe of a large folder of loose single image and movie files. The settings were REGULAR MODE with SAME CONTENT (Match files by their exact content) checked. I choose MARK BY GROUP - ALL BUT ONE FILE IN EACH GROUP. It found DUPLICATE 64,253 files. When I try to select the CHECK FOR IS...

I need step-by-step instructions of how to dedupe and organize my large photo collection using Duplicate Cleaner 5 on my WIN 11 PC. Is there somewhere here in this forum that can deliver these step-by-step instructions? Plus I need all the correct settings so that I get the results I need. I'm havin...

Can this program find duplicates delete them, then send all the surviving files to a Folder of my choice?

I'm still having issues removing files. Is there any other settings I should know about? Every time I try to run the program it takes an entire day. Then it crashes. In addition, when I examine my recycle bin it only has a portion of the files that were selected for deletion. When I open the program...

I am attempting to delete a rather large collection of found duplicated files. THe first time I tried the program crashed and I had to start all over. The second time it's chugging away but it is taking FOREVER to process as it says it is "Queueing files" for deletion. It's taking so long ...

what portal???

Yes, still awaiting for some response from the company that owns Duplicate Cleaner 5. Had I known the support was like this I might have reconsidered when purchase time came around. Just sayin… anyone considering purchasing this product please learn from my real-time experience…. Of course that is u...