DigitalVolcano Software Support

Thank you for your reply. I downloaded the right file. It's the very first download in the window. The solution to obtaining a working 4.1.4 is very simple. All one has to do is uninstall the old version then download the update and install . It's the full program and works perfectly. This doesn't r...

June 17, 2020 re upgrade issue I'm running Windows 10, Ver 1903 on my Toshiba Satellite. I've got lots of drive space, 16GB memory and no issues with any other program or upgrade. I've been using purchased and registered versions of Duplicate Cleaner for years and give it 5/5 stars. I'm having troub...

I discovered a similar situation when deleting files. I had over 60k in duplicate files, deleted them and on a whim, decided to run DC again. The program found the same 60K files that I previously deleted. The issue was I was deleting using Shift-Del. That doesn't work! Duplicate Cleaner requires us...

Thank you for this info. I'll post again when I've reinstalled the current version. Hope your suggestion works. (In Duplicate Cleaner 3.2.7, the files are named DuplicateCleaner.data (or DuplicateCleanerPro.data, depending). & default to a place like, %APPDATA%\DigitalVolcano\... [or somewhere i...

Thank you for your suggestion to try and correct the problem. The only file by that name in the previous version is "database.ini". If you have a chance to check your installation, would appreciate knowing if there are other files named "database" or even a directory in the curre...

I've been a very satisfied customer of your products for years. Have never had any problems until now. The newest version of Duplicate Cleaner Pro crashes and won't scan. I'm running Windows 10 on a Toshiba Satellite Radius laptop, with 12GB memory, 1TB drive with about 725GB free. When I click SCAN...