DigitalVolcano Software Support

This is an older post, but I wanted to add my "votes" for items 2 and 4 in Mulvaney's list. I originally downloaded Duplicate Cleaner to de-duplicate backups that my Windows Home Server made when I restored the backups to a different computer in preparation for making that computer my new ...

Okay, my Image Mode 99% scan found 4 pairs, none of which were actual duplicates (so it didn't find either pair I gave you access to). But I see where my problem was: I had "Similar file names" checked. Apparently, that additional " (0)" or " (1)" makes the filenames le...

Thanks for checking! I thought I had run a 99% similar scan in Image Mode, but I turned off rotated and flipped. I'll try it with those on. It was the similarity scan in Regular Mode that won't find them even with as low as 80% similarity (I ran a few further scans), but will find pieces of those tw...

Okay. Tried the last suggestion from DigitalVolcano (unchecking "Don't scan system files/folders"). Didn't work. I downloaded a few comparison tools. DiffImg wouldn't run on my Windows 8.1 system; VisiPics wouldn't find any duplicates. WinMerge found 3 differences between the two photos I ...

The images are in the same folder. I import into a folder named after my camera model; that's why they all got " (0)" added to the filenames, the import program was adding them to the same place as the previous ones but didn't recognize that they were already there. They're all .JPGs; this...

I used a different program to import images from my usual one, and it imported all the images from my camera's SD card instead of only importing the new ones. I tried running a duplicate image search, but something about the newly-imported images is different enough that even a similarity scan isn't...